Legal

Privacy Policy

How we collect, use and protect the information you share with us.

Draft for review. This page is a starting template prepared for the business. It is not legal advice and must be reviewed and approved by a qualified legal professional before launch. Text in [square brackets] must be completed.

Last updated: [Date of approval]

1. Who we are

Apex Education Solutions (“we”, “us”) provides education counselling and admission guidance. Registered entity: [legal entity name], [registered address]. Contact for privacy matters: [privacy contact email].

2. Information we collect

Details you submit in enquiry or counselling forms: name, mobile number, email address, qualification, study preferences and any message.
If you download previous year question papers: your name, email address, mobile number, whether you are a student or parent, and the paper you asked for.
Whether the student is under 18 and whether a parent or guardian has agreed to the enquiry.
If you write a review: your display name, role, rating, review text and the optional course and service details you choose to add, plus your email address. Only the display name and review content are published; your email is used only to confirm you are a genuine reviewer and is never published.
Your consent choices and the time they were given.
Basic attribution information, such as the page you came from and campaign parameters.
If you accept analytics cookies, anonymous usage data. We do not send your enquiry details to advertising or analytics tools.

3. How we use your information

To respond to your enquiry and arrange counselling.
To provide guidance you have requested, including contacting you after you download question papers.
To send admission updates only if you opted in. You can unsubscribe at any time.
To check and, with your consent, publish your review. You can ask us to remove your review at any time.
To improve our website and services.

4. Students under 18

Where a student is under 18, we ask that a parent or guardian agrees to the enquiry and we encourage them to take part in counselling. We collect only the information needed to respond. [Confirm verifiable parental consent process required under applicable law, including India’s Digital Personal Data Protection Act, 2023.]

5. Sharing

We do not sell personal information. We share it with institutions only with your permission. We use service providers, such as hosting, CRM and email, who process data on our behalf under appropriate safeguards: [list providers].

6. Retention

We keep enquiry records for [retention period, e.g. 24 months] after our last contact, unless a longer period is required by law, and then delete or anonymise them.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent at any time by contacting [privacy contact email]. [Add grievance officer details as required by applicable law.]

8. Security

We use encryption in transit, access controls and other reasonable measures to protect your information.

9. Cookies

Optional analytics cookies load only after you accept them in our cookie banner. You can change your choice by clearing your browser’s site data.

10. Changes

We will update this page when our practices change and revise the date above.